Privacy Policy

1. Introduction

Welcome to Kunal Taxi Service Chamba (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our taxi services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Book a taxi or tour – Name, phone number, email address, pickup/drop locations, travel dates
• Contact us via phone, WhatsApp, or email – Communication details and your inquiries
• Subscribe to our newsletter – Email address
• Use our website – IP address, browser type, device information (via cookies)

3. How We Use Your Information

We use the information we collect for the following purposes:

•  To process and confirm your taxi bookings
•  To communicate with you about your trip (pickup confirmations, driver details)
•  To provide customer support and respond to your inquiries
•  To send you promotional offers, travel tips, and updates (only with your consent)
•  To improve our website, services, and user experience
•  To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We share necessary information (name, pickup location) with our drivers to facilitate your trip.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our website performance

You can set your browser to refuse cookies, but this may limit some functionality of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Limited employee access to customer data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it immediately.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information in Section 10.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Booking records are typically kept for 3 years for customer service and legal compliance.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.